Westport, Conn.: Libraries Unlimited, 2003. Virtually Seamless - Exploring the World of Virtual Public Librarians. Hirko , Buff. Libref-L It is not a practical “how-to” guide. Only then should we speculate on possible organizational solutions to these questions. (RUSA Guidelines for Implementing and Maintaining Virtual Reference Services, 2010), Reference services requested and provided over the Internet, usually via e-mail, instant messaging ("chat"), or Web-based submission forms, usually answered by librarians in the reference department of a library, sometimes by the participants in a collaborative reference system serving more than one institution. Columbus, Ohio: Linworth Pub, 2008. Both pursue shared goals, but the means of achieving these goals or the way that they are communicated to users to respond to their inquiries and requests is different. Janes, Joseph. Berkeley, [Calif.]:Library Solutions Press, 2003. Starting and Operating Live Virtual Reference Services: A How-to-Do-It Manual for Librarians. Copyright © 2020 Elsevier B.V. or its licensors or contributors. However, I should like to shift Campbell’s perspective from the ‘supply side’ (the supposed future library) to the ‘demand side’ (the information needs of the future university itself). Indeed, if libraries are doing a good job of developing portals their users are likely to bookmark them – if not as points from which to start their Internet searches (perhaps a bit ambitious), then certainly one of a set of useful gateways on to the Internet. Group discusses live reference services for librarians. If a derived class is handled using pointer or reference to the base class, a call to an overridden virtual function would invoke the behavior defined in the derived class. Association of Jesuit Colleges and Universities (AJCU) Virtual Reference Project: Service Policies and Guidelines. Besides publishing in print and online the subscription publications Library Technology Reports, an evaluative guide to library systems and services, and Library Systems Newsletter, a monthly overview of the library automation marketplace, ALA TechSource has launched the ALA TechSource Blog, which, as mentioned in its initial entry, "aims to provide its subscribers with insightful and pertinent news about, and commentary on, technology related to and used in the library field.". Virtual reference can be provided through the use of a variety of platforms and vendor products. 2007. Reference and User Services Association. Content provided by the Virtual Reference Desk project and the WebJunction community. 21 (3):240-246. However, there are two other means through which librarians can answer users’ inquiries. Predicting future information needs, of course, is as difficult as predicting anything else. data analysis); capacity to build, preserve and provide access to legacy and special collections materials including storage space for analogue and digital collections, retrospective digitization, and conservation; flexible learning spaces of high quality combining study facilities with access to information sources and technology, 24/7. Virtual reference is reference service commenced by electronic means where patrons employ technology (a computer or any other form) to communicate with the professionals without being physically present. Public Libraries. Library Success: A Best Practices Wiki Lipow, Anne Grodzins . Chicago: Association of College and Research Libraries, 2008. Figure 4.4. Digital reference (more commonly called virtual reference) is a service by which a library reference service is conducted online, and the reference transaction is a computer-mediated communication. It has just won a reprieve to continue while a review takes place.28, Anthony S. Chow, Timothy Bucknall, in Library Technology and User Services, 2012. Bridgewater, Rachel, and Meryl B. Cole. Both pursue shared goals, but the means of achieving these goals or the way that they are communicated to users to respond to their inquiries and requests is different. We also clarified the role of the faculty librarian at the Information Desk and train all new faculty, staff, and students accordingly. In other words, they are not unlike ‘virtual libraries’. The initial semester’s experiment led us to reduce the number of hours we offered this service to the busy hours around midday, but it has been an ongoing service of our department ever since. The converged organization allows this to happen more seamlessly and immediately in response to changing needs. Public libraries are offering far more than books as patrons turn to them for computing and Internet access, education, entertainment and job-related material.